FAQ's

What is the delivery Time?

We provide shipping all over Pakistan through Trax,TCS,Call Couriers,M&P Logistics, Swyft Courier & Express Courier Link. Deliveries can take 3-5 business days. Bridal Wear delivery times are determined after reviewing your requirements and the season of delivery.

What if the product color varies?

Shahbano ensures that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, Shahbano do not accept responsibility for slight variances in color or style.

Can I cancel my order?

You can cancel your order before the item is shipped.

Can I amend my order?

Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes

Can I return the product?

We do not accept returns for online orders. Only exchange or replacement policy apply if item found faulty or size varies subject to shipping charges.

What is the Exchange Policy?

Exchange will be acceptable in case of damage or defected articles, you may exchange it with another product. You must bring the article that needs to be exchanged to the nearest Shahbano store within 7 days of purchase along with the original receipt after informing and approval from customer services.

How do I can track my order?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to Logistics(Trax,TCS,Call Couriers,M&P Logistics, Swyft Courier & Express Courier Link)website for local order respectively.

What if my merchandise does not fit?

You can perform a speed exchange of your purchase by going to the nearest store. Please remember to bring the invoice along with you. The exchange should be made in within 7 days of order delivery.

 

What if my merchandise is damaged?

We do a detailed check of all our products before packaging it. However, if your purchased item is damaged, we will verify it and arrange exchange within 7 days of purchase.

How shall I make a payment?

Following are the payment options available for your convenience:

Cash On Delivery within Pakistan, Credit Card payment (Visa Debit/Credit, Master Debit/Credit), Bank Transfer via PayFast